Trend Micro is introducing Trend Micro™ Hosted Email Security - based on a new platform - which will create a new mission-critical service standard for what small and large customers should expect from their hosted email security vendors.
"We're listening to customers and they're telling us, 'Email is mission critical. Email security should be mission critical, too,'" said Eric Jensen, senior product marketing manager for Trend Micro. "With our new and improved Trend Micro Hosted Email Security, customers will receive 100 percent service uptime, 99 percent or better spam blocking and zero email-based viruses - or money back. In addition, we're including our #1 rated anti-malware technology to ensure that customers have the very best solution to stop malicious URLs embedded in their email."
No Maintenance Required by IT Staff
In today's challenging economic times, IT staff and end-user employees are working longer and harder than ever. This is driving businesses to look at new ways to find more time in the day for their employees.
"According to our email best practices benchmarking, adding-in hosted email security will typically reduce the time that IT staff must spend on email security maintenance by up to 75 percent (or more in some cases) versus continuing with on-premise email security only," says messaging industry expert, Michael Osterman of Osterman Research.
"Trend Micro continues to solidify their hosted offerings within their content security product portfolio with this exciting new release. All hosted services are connected to the Trend Micro™ Smart Protection Network™ infrastructure to give maximum protection against threats on a real- time basis," says John Maddison, senior vice president, Software as a Service (SaaS) and general manager, xSP Business for Trend Micro.
Always-Up-To-The-Minute Security Powered by the Trend Micro Smart Protection Network Infrastructure
Trend Micro scans, filters and correlates more than 20 billion emails, Web sites and files every single day, and then leverages that data to rapidly identify and respond to emerging threats, and improve the existing response to known threats. The engine processing all this traffic across millions of customers, multiple products, and hosted and on-premise environments is the Smart Protection Network infrastructure.
As Trend Micro extends its business into hosted security, customers will benefit in real-time rather than having to wait for the next update -- as the Trend Micro Smart Protection Network engine improves its security response. Every new Trend Micro hosted security customer joins millions of other Trend Micro customers to help create better and better security to keep out the bad guys in real time.
What's new and different?
Purpose-built to be #1 for anti-spam and anti-malware
In independent benchmarking, West Coast Labs found that Trend Micro's previous version of hosted email security - InterScan™ Messaging Hosted Security (IMHS) - was the #1 top-rated email security solution when compared to other leading vendors. Trend Micro has included all the core engines that enabled IMHS to achieve that rating into Trend Micro Hosted Email Security, and implemented additional technology to further improve increase spam blocking efficacy.
In a second set of independent benchmarking for stopping malware, NSS Labs tested a number of well-known endpoint security vendors in a real-world environment. Trend Micro again came out at #1, stopping up to 15 percent more malicious URLs and malware than the next two largest security vendors, and Trend Micro Hosted Email Security now includes this industry-leading anti-malware technology to stop malicious URLs embedded in email.
Purpose-built for Mission Critical Quality of Service (QoS)
Trend Micro has made significant investments and proprietary revisions into its hosted security infrastructure and backend processes, which includes incurring a significant penalty with money due back to customers if Trend Micro does not meet service availability and uptime commitments. In addition, Trend Micro Hosted Email Security runs in data centers around the world that are certified to ensure mission critical quality of service and 100 percent data privacy.
Due to these investments and revisions, Trend Micro is now able to provide a new, significantly enhanced Service Level Agreement with the following provisions:
- 100 percent uptime with penalties that are up to 3 times stronger than other vendors - NEW.
- 99 percent or better spam blocking - NEW.
- Zero email-based viruses.
- No more than three in one million emails incorrectly classified as spam - NEW.
- No more than one minute of email delivery delays - no matter where you are in the world - NEW.
- Support responsiveness within specified timeframes based on the severity of the incident.
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